Concierge Planning Service Agreement

Park Star Vacations ("Park Star") agrees to provide personalized Disney vacation concierge planning services for the Client's upcoming Walt Disney World vacation.

The following services are included in the agreed-upon planning fee:

Personalized Itinerary Development

• Review of the Client's completed discovery questionnaire and stated vacation priorities.
• Development of a customized itinerary covering all four Walt Disney World theme parks.
• Recommendations for attractions, entertainment, character experiences, dining, and age-appropriate activities.
• Up to two rounds of itinerary revisions during the initial planning phase, plus reasonable adjustments as reservations and Lightning Lane selections are confirmed.

Dining and Special Experience Planning

• Research and planning for the Client's priority dining reservations and eligible Enchanting Extras.
• Reservation booking assistance for agreed-upon dining and special experiences.
• Monitoring for cancellations for an agreed-upon list of priority reservations during the pre-trip planning period.
• Incorporation of confirmed reservations into the itinerary.

Lightning Lane Planning

• Personalized Lightning Lane strategy based on the family's priorities, applicable eligibility, and Disney's booking rules.
• Booking assistance for eligible Lightning Lane selections at the applicable booking window, subject to account access, availability, and Disney's current policies.
• Itinerary adjustments based on confirmed selections.

Pre-Trip and In-Trip Support

• Communication and guidance throughout the planning process.
• Reasonable assistance with itinerary questions and adjustments during the vacation, within the support hours and response expectations outlined in Section 5.

Services not expressly listed above are outside the scope of this agreement and may require a separate fee, subject to the Client's approval.

The planning process will generally follow these stages:

1. Client completes the discovery questionnaire and submits payment.
2. Park Star prepares and shares the initial itinerary draft for Client feedback.
3. Park Star incorporates feedback and revises the itinerary for preliminary approval.
4. At the applicable reservation window, Park Star attempts agreed-upon dining and special experience reservations.
5. Park Star updates the itinerary based on confirmed reservations and obtains Client feedback.
6. Park Star assists with eligible Lightning Lane selections at the applicable booking window.
7. Park Star provides the final itinerary for review and makes reasonable final adjustments.

The timing of reservations and booking windows is governed by Disney's policies in effect at the time of travel. Park Star will communicate any material changes to the anticipated planning timeline.

The Client agrees to review itinerary drafts and respond to requests for feedback or approval in a timely manner. Delayed responses may affect the ability to secure certain reservations or experiences.

The Client acknowledges that Walt Disney World dining reservations, Enchanting Extras, character experiences, and Lightning Lane selections are subject to availability and applicable booking rules.

Park Star will make reasonable efforts to secure the Client's agreed-upon priorities but cannot guarantee any specific reservation, attraction, experience, return time, or outcome.

Cancellation monitoring does not guarantee that an opening will become available or that Park Star will be able to secure it before another guest.

Where a preferred experience is unavailable, Park Star may recommend alternatives. The Client will approve any material substitutions or additional expenses before commitments are made.

The Client remains responsible for ensuring that required reservations, tickets, confirmations, and other travel arrangements are accurate and accessible.

The total fee for the services described in this agreement is as agreed upon with your travel advisor.

Payment is due in full before personalized itinerary development begins. Planning services will commence once payment has been received and the Client has provided the information reasonably necessary to begin.

The planning fee covers Park Star's professional time, research, itinerary development, and the agreed-upon concierge services. It does not include park tickets, accommodations, meals, transportation, Lightning Lane purchases, Enchanting Extras, gratuities, or other third-party expenses.

Any additional services or fees must be communicated to and approved by the Client before work on those additional services begins.

Park Star will provide planning communications by email and/or the mutually agreed-upon messaging method.

During the vacation, included support is available during the following hours:

• Support hours: Monday through Sunday, 7am–9pm EST
• Expected response time: under 1 hour

In-trip support includes reasonable assistance with itinerary questions, reservation-related troubleshooting, and practical adjustments to the family's plans.

This service does not include guaranteed immediate responses, continuous monitoring of the Client's activities, emergency assistance, or unlimited last-minute itinerary redesigns.

For urgent medical, safety, or other emergencies, the Client should contact the appropriate emergency services or Disney Cast Members directly.

The Client agrees to:

• Provide accurate and complete information about the traveling party, preferences, requirements, and existing reservations.
• Maintain the necessary park tickets, resort reservations, accounts, and other travel arrangements.
• Review itineraries, confirmations, and booking details promptly.
• Provide any required permissions or account access through an agreed-upon method.
• Make timely decisions regarding reservations and approve any additional expenses before they are incurred.
• Notify Park Star of changes to travel plans, party size, priorities, or other material information.

Park Star will not make purchases or incur additional expenses on the Client's behalf without the required authorization.

Park Star provides planning and concierge assistance and does not control Walt Disney World Resort or other third-party providers.

Park Star is not responsible for changes to operating hours, attraction closures, reservation availability, ride restrictions, weather, transportation delays, or other circumstances outside its reasonable control.

Park Star will make reasonable efforts to help the Client adjust plans when such circumstances arise. Nothing in this agreement excludes any responsibility or liability that cannot legally be excluded.

The Client may cancel the concierge service by providing written notice to Park Star.

If the Client cancels, any refund will be determined based on the services already performed, the stage of the planning process, and any applicable legal requirements. Park Star will provide a written accounting of the work completed and any refund due under the applicable policy.

If Park Star must cancel the service and cannot provide a suitable alternative arrangement, Park Star will refund the portion of the fee attributable to services not provided, subject to applicable law.

Changes to the Client's travel dates, party size, or requested scope of services may require adjustments to the planning process and fee. Park Star will discuss any additional fee with the Client and obtain approval before proceeding.

The concierge planning fee is separate from any reservations, tickets, accommodations, or other third-party purchases, which remain subject to the applicable provider's cancellation and refund policies.

Park Star will use information provided by the Client only as reasonably necessary to deliver the agreed-upon services and administer the client relationship, subject to applicable privacy laws.

The Client should not send passwords or sensitive payment card details through ordinary email or text. Any necessary account access or payment information should be provided through an appropriate secure method.

Both parties acknowledge that they have read and understood this agreement and agree to the scope of services, fee, and responsibilities described herein.